Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or otherwise using the Local Edge Marketing Co. Customer Relationship Management (CRM) system, including all associated software, applications, websites, and services (collectively referred to as the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this Service. These Terms apply to all visitors, users, and others who access or use the Service.

The Service is provided by Local Edge Marketing Co., a company organized under the laws of the State of Ohio, United States. By using our Service, you represent and warrant that you have the legal capacity to enter into these Terms and that you will comply with all applicable laws and regulations in your use of the Service.

2. Description of Service

Local Edge Marketing Co. provides a comprehensive, cloud-based Customer Relationship Management (CRM) system specifically designed and optimized for real estate professionals, including but not limited to real estate agents, brokers, property managers, and real estate companies. Our Service encompasses a full suite of business management tools and features designed to streamline real estate operations and enhance client relationship management.

The Service includes, but is not limited to, the following core functionalities and features:

• Lead Management and Tracking: Comprehensive lead capture, organization, categorization, and tracking systems with customizable lead stages, tags, and follow-up scheduling capabilities
• Email Automation and Templates: Advanced email marketing tools including customizable templates, automated follow-up sequences, email tracking, and integration with popular email platforms
• Task and Calendar Management: Integrated scheduling system with appointment booking, reminder notifications, task assignment, and calendar synchronization with external calendar applications
• Deal Pipeline Tracking: Visual pipeline management with customizable stages, deal progression tracking, commission calculations, and closing date management
• File Management and Storage: Secure document storage, file organization, document sharing capabilities, and integration with popular cloud storage services
• Lead Generation Website: Customizable lead generation websites with property search functionality, lead capture forms, and SEO optimization (available with applicable subscription plans)
• Mobile Access and Responsive Design: Fully responsive web application accessible from desktop computers, tablets, and mobile devices with native mobile app-like functionality
• Reporting and Analytics: Comprehensive reporting tools including lead conversion metrics, sales performance analytics, and customizable dashboard views
• Team Collaboration: Multi-user access with role-based permissions, lead sharing capabilities, and team activity tracking

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and we shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

3. User Accounts and Registration

3.1 Account Creation and Registration Requirements

To access and utilize our Service, you must create an account by providing accurate, current, complete, and truthful information as prompted by our registration forms. You represent and warrant that all information provided during the registration process is accurate, current, and complete. You agree to maintain and promptly update your account information to ensure it remains accurate, current, and complete at all times.

During the registration process, you will be required to provide certain personal and business information, including but not limited to your full name, email address, business name, phone number, and other relevant contact information. You acknowledge that the provision of accurate information is essential for the proper functioning of the Service and for our ability to provide customer support and account management services.

3.2 Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any other authentication information. You agree to accept full responsibility for all activities that occur under your account, whether authorized or unauthorized. This includes any actions taken by individuals who gain access to your account through your negligence or failure to maintain proper security measures.

You agree to implement and maintain appropriate security measures to protect your account, including but not limited to:

• Using strong, unique passwords that are not shared with others
• Regularly updating your password and not reusing passwords across multiple services
• Logging out of your account when accessing the Service from shared or public computers
• Not sharing your account credentials with unauthorized individuals
• Immediately notifying us of any suspected unauthorized access or security breaches
• Ensuring that your account information remains accurate and current
• Complying with all applicable laws and regulations in your use of the Service

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will cease immediately, and we may delete your account and all associated data in accordance with our data retention policies.

4. Subscription and Payment Terms

4.1 Subscription Plans and Pricing

We offer various subscription plans designed to meet the diverse needs of real estate professionals at different stages of their business development. Our pricing structure is designed to be transparent and scalable, allowing you to choose the plan that best fits your business requirements and budget constraints.

All subscription plans are billed on a monthly basis unless otherwise explicitly specified in writing. We reserve the right to modify our pricing structure at any time, provided that we provide you with at least thirty (30) days written notice of any price changes. Price changes will not affect your current billing cycle but will apply to subsequent billing periods.

4.2 Payment Terms and Billing Procedures

By subscribing to our Service, you authorize us to charge your designated payment method for all fees associated with your subscription. You agree to provide us with accurate, current, and complete billing information and to promptly update such information as necessary to ensure the continued accuracy of your billing records.

Our payment terms include the following provisions:

• Billing Schedule: All fees are due and payable in advance on a monthly basis, with payments processed automatically on your billing anniversary date
• Payment Methods: We accept major credit cards, debit cards, and other payment methods as may be specified on our website from time to time
• Non-Refundable Fees: All fees are non-refundable except as specifically provided in our refund policy or as required by applicable law
• Price Changes: We may change our pricing with thirty (30) days advance notice to existing subscribers
• Failed Payments: Failed payments may result in immediate suspension of your account and access to the Service until payment is received
• Late Fees: Late payments may be subject to additional fees and interest charges as permitted by law
• Taxes: All fees are exclusive of applicable taxes, which will be added to your bill as required by law

4.3 Free Trial Program and Limitations

We offer a complimentary trial period designed to allow potential customers to evaluate our Service before committing to a paid subscription. The free trial is intended for evaluation purposes only and is subject to specific limitations and restrictions designed to prevent abuse and ensure fair usage of our resources.

The free trial includes access to the following features and limitations:

• Lead Management: Limited to a maximum of ten (10) leads in your CRM system at any given time
• Email Templates: Access to basic email templates with limited customization options
• Core CRM Functionality: Full access to lead tracking, task management, and basic reporting features
• No Credit Card Requirement: Trial accounts can be created without providing payment information
• Support Access: Email support for trial users with standard response times
• Data Retention: Trial data may be subject to different retention policies than paid accounts

5. Acceptable Use Policy

5.1 Permitted Uses and Authorized Activities

You may use our Service solely for legitimate real estate business purposes in accordance with these Terms and all applicable laws and regulations. The Service is designed specifically for real estate professionals and may be used for the following authorized activities:

• Client Relationship Management: Managing and maintaining relationships with real estate clients, prospects, and customers
• Lead Tracking and Management: Capturing, organizing, and tracking potential clients and sales opportunities
• Real Estate Transaction Management: Managing the complete lifecycle of real estate transactions from initial contact through closing
• Client Communication: Communicating with clients through email, phone, and other approved communication channels
• Document Management: Storing and organizing real estate-related documents, contracts, and files
• Team Collaboration: Sharing information and collaborating with authorized team members and staff
• Business Analytics: Analyzing business performance, lead conversion rates, and sales metrics

5.2 Prohibited Uses and Unauthorized Activities

You are strictly prohibited from using our Service for any unlawful, unauthorized, or inappropriate purposes. The following activities are expressly prohibited and may result in immediate account termination and legal action:

• Illegal Activities: Using the Service to violate any applicable local, state, federal, or international laws, regulations, or ordinances
• Intellectual Property Violations: Infringing upon or violating the intellectual property rights of others, including copyrights, trademarks, patents, trade secrets, or other proprietary rights
• Harmful Content: Transmitting, uploading, or distributing any content that is harmful, offensive, defamatory, obscene, or otherwise objectionable
• Unauthorized Access: Attempting to gain unauthorized access to our systems, networks, or other users' accounts through hacking, password mining, or other means
• Spam and Unsolicited Communications: Using the Service for sending spam, unsolicited commercial communications, or engaging in any form of mass messaging without proper consent
• Account Sharing: Sharing your account credentials with unauthorized users or allowing others to access your account
• Service Interference: Interfering with or disrupting the Service, servers, or networks connected to the Service
• Data Mining: Engaging in any form of data mining, scraping, or automated data collection without our express written consent
• Commercial Resale: Reselling, sublicensing, or otherwise commercializing access to the Service without our written permission

6. Data and Privacy Protection

6.1 Data Ownership and User Rights

You retain full ownership and control over all data, information, and content that you input, upload, or create within our Service. This includes, but is not limited to, customer information, lead data, contact details, transaction records, documents, and any other business-related information. We do not claim ownership of your data and acknowledge that it remains your exclusive property.

You grant us a limited, non-exclusive, royalty-free license to use, store, and process your data solely for the purpose of providing and improving the Service. This license is necessary for us to deliver the functionality you expect, including data backup, system maintenance, and service optimization.

6.2 Data Security and Protection Measures

We implement comprehensive, industry-standard security measures to protect your data and ensure the confidentiality, integrity, and availability of your information. Our security protocols include, but are not limited to, the following measures:

• Encryption: All data transmission is protected using SSL/TLS encryption protocols to ensure secure communication between your devices and our servers
• Data Center Security: Our servers are housed in secure, professionally managed data centers with physical security controls, environmental monitoring, and redundant power systems
• Access Controls: Strict access controls and authentication mechanisms to prevent unauthorized access to your data
• Regular Security Audits: Comprehensive security assessments and penetration testing conducted on a regular basis
• Backup and Recovery: Automated backup systems with multiple redundant copies stored in geographically diverse locations
• Employee Training: Regular security training for all employees with access to customer data
• Incident Response: Established procedures for detecting, responding to, and recovering from security incidents

6.3 Privacy Policy and Data Handling

Your privacy is of utmost importance to us, and we are committed to protecting your personal information in accordance with applicable privacy laws and regulations. Our comprehensive Privacy Policy, which is incorporated into these Terms by reference, governs how we collect, use, store, and protect your personal information.

We collect and process personal information only to the extent necessary to provide the Service and improve our offerings. We do not sell, rent, or otherwise monetize your personal information to third parties. We may share your information only in limited circumstances, such as when required by law, with your explicit consent, or as necessary to provide the Service.

7. Service Availability and Technical Support

7.1 Service Uptime and Reliability

We strive to maintain high levels of service availability and reliability to ensure that you can access your CRM system whenever you need it. While we work diligently to provide continuous service, we cannot guarantee uninterrupted access due to factors beyond our control, including but not limited to internet connectivity issues, third-party service disruptions, and scheduled maintenance activities.

Our service availability targets include:

• Uptime Target: We aim to maintain 99.9% uptime for our core services, excluding scheduled maintenance windows
• Maintenance Windows: Scheduled maintenance is typically performed during low-usage hours with advance notice provided to users
• Emergency Maintenance: Critical security updates or emergency maintenance may be performed with minimal notice when necessary
• Performance Monitoring: Continuous monitoring of system performance and proactive resolution of potential issues

7.2 Technical Support and Customer Service

We provide comprehensive technical support and customer service to ensure you receive the maximum value from our Service. Our support offerings are designed to address your needs quickly and effectively, with different support levels available based on your subscription plan.

Our support services include:

• Email Support: Available to all users with response times varying by subscription level
• Priority Support: Enhanced support for paid subscribers with faster response times and dedicated support channels
• Knowledge Base: Comprehensive documentation, tutorials, and frequently asked questions
• Training Resources: Video tutorials, webinars, and training materials to help you maximize the value of our Service
• Account Management: Dedicated account management for enterprise customers
• Feature Requests: Process for submitting and tracking feature requests and improvements

8. Intellectual Property Rights and Ownership

8.1 Our Intellectual Property Rights

The Service, including all software, applications, websites, content, features, functionality, design, layout, graphics, text, images, audio, video, and other materials (collectively, the "Service Content"), is owned by Local Edge Marketing Co. and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

All rights, title, and interest in and to the Service and Service Content, including all intellectual property rights therein, are and will remain the exclusive property of Local Edge Marketing Co. and its licensors. The Service is licensed, not sold, to you for use strictly in accordance with these Terms.

8.2 Your Intellectual Property Rights

You retain ownership of all data, content, and information that you input, upload, or create within our Service. This includes, but is not limited to, customer information, lead data, documents, images, and any other content you create or upload to the Service. You grant us a limited, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing the Service.

You represent and warrant that you have all necessary rights, licenses, and permissions to use and upload any content to our Service, and that such use does not infringe upon the intellectual property rights of any third party.

9. Limitation of Liability and Disclaimers

To the maximum extent permitted by applicable law, Local Edge Marketing Co., its officers, directors, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service or any inability to access or use the Service.

Our liability is limited as follows:

• Maximum Liability: Our total liability to you for any claims arising from the use of our Service shall not exceed the amount paid by you for the Service in the twelve (12) months preceding the claim
• Excluded Damages: We shall not be liable for any indirect, consequential, incidental, special, or punitive damages
• Force Majeure: We shall not be liable for any delays or failures in performance due to circumstances beyond our reasonable control
• Third-Party Services: We are not responsible for the performance, reliability, or availability of any third-party services integrated with our Service

10. Indemnification and Defense Obligations

You agree to defend, indemnify, and hold harmless Local Edge Marketing Co. and its officers, directors, employees, agents, partners, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your content caused damage to a third party
• Your violation of any applicable law, regulation, or ordinance
• Any misrepresentation made by you

This defense and indemnification obligation will survive these Terms and your use of the Service. You agree that we shall have the right to control the defense or settlement of any such claims.

11. Termination and Account Cancellation

11.1 Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting our customer support team. Upon cancellation, your access to the Service will continue until the end of your current billing period, after which your account will be deactivated and your access will cease.

To cancel your subscription, you may:

• Log into your account and navigate to the account settings section
• Contact our customer support team via email or phone
• Submit a written cancellation request through our designated channels

11.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Grounds for termination include, but are not limited to:

• Violation of these Terms or any applicable law
• Engaging in fraudulent, abusive, or illegal activities
• Non-payment of fees or other charges
• Use of the Service in a manner that could harm other users or our systems
• Providing false or misleading information during registration

11.3 Effect of Termination

Upon termination of your account, the following will occur:

• Your right to use the Service will cease immediately
• We will retain your data for thirty (30) days following termination
• After the thirty-day period, your data may be permanently deleted from our systems
• You will remain responsible for any fees or charges incurred prior to termination
• All provisions of these Terms which by their nature should survive termination shall survive termination

12. Refund Policy and Money-Back Guarantee

We stand behind the quality of our Service and offer a comprehensive refund policy designed to ensure your satisfaction. Our refund policy is structured to provide fair and reasonable protection for our customers while preventing abuse of our refund system.

12.1 Thirty-Day Money-Back Guarantee

We offer a thirty (30) day money-back guarantee for all paid subscriptions. If you are not completely satisfied with our Service within the first thirty (30) days of your paid subscription, we will provide a full refund of all fees paid during that period, no questions asked.

To request a refund under this guarantee:

• Contact our customer support team within thirty (30) days of your initial subscription
• Provide your account information and reason for dissatisfaction
• We will process your refund within five (5) business days
• Refunds will be issued to the original payment method used for the subscription

12.2 Refund Exclusions and Limitations

The following items are not eligible for refunds:

• Add-on services, custom development, or one-time fees
• Accounts terminated for Terms violations or fraudulent activity
• Subscriptions cancelled after the thirty-day guarantee period
• Partial refunds for partial months of service
• Refunds for services already used or consumed

13. Modifications to Terms and Service Changes

We reserve the right to modify these Terms at any time in our sole discretion. Such modifications may be necessary to reflect changes in our Service, legal requirements, or business practices. We are committed to providing reasonable notice of any material changes to ensure transparency and allow you to make informed decisions about your continued use of the Service.

When we make changes to these Terms, we will:

• Provide notice of changes through email notifications to all active users
• Post updated Terms on our website with a clear indication of the effective date
• Allow a reasonable period for users to review and accept the changes
• Provide clear information about what has changed and why

Your continued use of the Service after any modifications to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue your use of the Service and cancel your subscription.

14. Governing Law and Jurisdiction

These Terms and your use of the Service shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts located in Summit County, Ohio, United States.

You agree to submit to the personal jurisdiction of the courts located within Summit County, Ohio, and waive any objection to venue in such courts. Notwithstanding the foregoing, we reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or prevent irreparable harm.

15. Dispute Resolution and Arbitration

Any disputes, claims, or controversies arising out of or relating to these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association ("AAA"). Arbitration provides a faster, more cost-effective alternative to traditional litigation while ensuring a fair and impartial resolution process.

The arbitration process will be conducted as follows:

• Arbitration Location: All arbitrations shall be conducted in Summit County, Ohio, unless otherwise agreed by the parties
• Arbitrator Selection: A single arbitrator shall be selected in accordance with AAA rules
• Arbitration Rules: The arbitration shall be conducted under the AAA Commercial Arbitration Rules
• Discovery: Limited discovery shall be allowed as determined by the arbitrator
• Award: The arbitrator's award shall be final and binding, and judgment may be entered thereon in any court of competent jurisdiction

Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm or to protect intellectual property rights.

16. Severability and Enforceability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.

This severability clause ensures that if any individual provision of these Terms is found to be unenforceable, the remainder of the agreement will continue to be binding and enforceable. The parties agree that if any provision is determined to be invalid, the court should attempt to give effect to the parties' intentions as reflected in the provision.

17. Entire Agreement and Integration

These Terms, together with our Privacy Policy and any other policies or guidelines referenced herein, constitute the entire agreement between you and Local Edge Marketing Co. regarding the use of the Service and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between the parties relating to the subject matter hereof.

No waiver of any provision of these Terms shall be effective unless in writing and signed by both parties. The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision of these Terms.

18. Contact Information and Legal Communications

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact us using the following information. We are committed to providing prompt and helpful responses to all inquiries related to our legal policies and terms of service.

For all legal and terms-related inquiries, please contact us at:

• Email Address: Admin@localedgemarketingco.com
• Telephone Number: (330) 319-4744
• Business Address: 526 S Main St, Akron, OH 44311
• Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time

For urgent matters or technical support issues, we recommend contacting us via email for the fastest response time. All legal communications should be sent to the email address provided above to ensure proper documentation and timely response.